Welcome toNOREVYNE. These Terms of Service govern your use of our website and purchases made through it. Please read them before ordering and keep a copy for future reference.
1. About Us
The website https://norevyne.com/ is operated by:
Brand: NOREVYNE
Legal business name: [法定名称]
Business address: [地址]
Customer service email: [email protected]
“We,” “us,” and “our” refer to this business.
2. Website Use and Accounts
You must have the legal capacity to enter into a purchase contract under applicable law. Where parental or guardian authorisation is required, please obtain it before using the relevant services.
Provide accurate and complete account, contact, billing, and delivery information, and keep it updated. Keep your account credentials secure and contact us promptly if you suspect unauthorised use.
You must not use the website for fraud, infringement of others’ rights, distributing malicious software, disrupting website operations, or accessing systems without authorisation.
Where we reasonably suspect fraud, unlawful activity, or a serious breach of these Terms, we may take necessary and proportionate measures to restrict access. Such measures do not affect your lawful rights concerning paid orders.
3. Product Information, Sizing, and Availability
We take reasonable care to provide accurate product descriptions, images, prices, and availability information.
Colours may vary because of display devices, screen settings, or lighting. This does not affect our obligation to supply products that match their descriptions.
Check the size chart, fabric details, and fit notes for each product before purchasing. Measurements and cuts may differ between styles. Sizing advice is guidance only and does not affect your rights under applicable law or our return policy.
Products are subject to availability. If an item becomes unavailable after ordering, we will contact you about the available options. We will not substitute another product without your agreement. Payments for items we cannot supply will be refunded.
4. Prices, Currency, and Payment
Before submitting an order, check the product prices, currency, discounts, delivery charges, taxes, and total displayed at checkout.
Available payment methods are shown at checkout. You must be authorised to use your selected payment method.
Your card issuer or payment provider may charge currency conversion or other fees under its own terms.
Prices and promotions may change, but changes will not affect accepted orders unless you agree or applicable law permits otherwise.
If we identify an obvious pricing or product information error, we will notify you before fulfilment so you can choose whether to proceed on the correct terms or cancel. We will not collect an increased amount without your agreement. Relevant payments will be refunded if the order is cancelled.
5. Order Placement and Acceptance
Submitting an order is an offer to purchase the selected products. An automated acknowledgement confirms receipt of your order and does not necessarily mean that it has been accepted.
Unless we expressly accept your order earlier, a purchase contract is formed when we send a dispatch confirmation. Payment authorisation or collection alone does not necessarily constitute acceptance.
We may be unable to accept an order because of unavailable stock, delivery restrictions, payment refusal, obvious information errors, or reasonable concerns about fraud. We will notify you and refund payments for any part we cannot fulfil.
After acceptance, we will cancel an order only where permitted by applicable law and provide the relevant refund or other statutory remedy.
6. Order Changes and Cancellations
To request a change or cancellation, contact customer service promptly and include your order number.
We will make reasonable efforts to assist, but changes or interception may not be possible once preparation or dispatch has started. Our return process may then apply.
This section does not limit any statutory cancellation or withdrawal rights.
7. Delivery, Addresses, and Import Charges
Our Delivery Policy and checkout information explain delivery destinations, processing times, estimated transit times, and delivery charges.
Unless expressly agreed as a guaranteed delivery date, delivery dates are estimates. If a significant delay occurs, we will provide information promptly and offer the applicable options, including waiting, cancellation, or a refund, as required by law.
Ensure that your delivery address is accurate and contact us promptly about errors. Reasonable, actual additional costs caused by incorrect information supplied by you will be charged only where lawful and after being explained.
International orders may attract import taxes, customs duties, or clearance charges. Any customer responsibility for these charges must be explained before ordering in our delivery information or at checkout. These Terms do not replace necessary charge disclosures.
Contact us if a parcel is lost, damaged, or marked delivered but not received. Transit risk passes in accordance with applicable law. Handing a parcel to a carrier does not by itself exclude our legal responsibilities.
8. Returns, Exchanges, Refunds, and Product Problems
Our Return and Refund Policy explains request periods, item condition requirements, procedures, costs, and refund arrangements.
If you receive an incorrect, damaged, defective, or misdescribed item, contact us promptly. Where convenient, include your order number, a description of the problem, and photographs. We will provide an appropriate resolution under the circumstances and applicable law.
Photographs, original packaging, and tags may assist our assessment but will not be conditions for statutory remedies where the law does not permit this.
Refunds will normally be issued to the original payment method. If this is genuinely unavailable, we will agree on a lawful and appropriate alternative with you. Receipt of funds may depend on your bank or payment provider’s processing times.
Our store policies do not exclude or restrict your statutory consumer rights.
9. Discounts and Promotions
Discount codes and promotions are subject to the dates, eligible products, minimum spend, and other conditions stated in the offer.
Unless the offer states otherwise, discounts cannot be exchanged for cash. We may correct obvious errors or address fraudulent use, but will not retrospectively remove valid discounts from accepted orders.
10. Intellectual Property and Customer Content
Our branding, website design, and content that we own or are licensed to use are protected by applicable intellectual property laws. Unauthorised commercial copying, distribution, or other infringing use is prohibited.
When submitting reviews, photographs, or other content, ensure you have the necessary rights. You retain your rights in that content and permit us to use it as necessary to handle your enquiry, order, or dispute, or to display a product review you voluntarily submit.
We will obtain appropriate separate permission before using customer photographs or content in standalone advertising or other marketing.
11. Privacy and Third-Party Services
Our Privacy Policy explains how we handle personal information.
The website may include payment, delivery, and other third-party services or links. Those services may have their own terms and privacy policies, but their involvement does not remove our legal obligations as the seller.
12. Website Availability and Liability
We make reasonable efforts to maintain website availability. Maintenance, technical problems, or other events may cause temporary interruptions.
We remain responsible for losses arising from a breach of contract or applicable law to the extent required by law. You are responsible, to the extent provided by applicable law, for losses directly caused by your breach of these Terms.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including fraud, applicable liability for personal injury, and statutory consumer rights.
13. Events Beyond Reasonable Control
Extreme weather, natural disasters, war, government measures, or major transport disruptions beyond reasonable control may affect performance.
Where reasonably practicable, we will notify you and take reasonable steps to reduce the impact. If an order cannot be fulfilled within a reasonable period, cancellation, refunds, or other remedies will be handled under applicable law. This section does not permit indefinite delays.
14. Complaints, Governing Law, and Disputes
Please contact [customer service email] with your order number and a description of any complaint so we can address it.
These Terms are governed by the laws of [insert the country or jurisdiction actually selected]. This choice does not deprive you of mandatory consumer protections available under the applicable laws of your habitual residence.
Disputes may be brought before courts having jurisdiction under applicable law. These Terms do not restrict consumers’ rights to bring proceedings in their place of residence or use applicable dispute resolution mechanisms.
15. Updates and Related Policies
We may update these Terms and display the revised date on this page. Updated Terms apply to new orders placed after they take effect. Accepted orders remain governed by the Terms applicable when accepted, unless legally required or otherwise agreed.
Our Delivery Policy and Return and Refund Policy form part of the relevant purchase conditions. Our Privacy Policy separately explains personal information handling.
Any inconsistency should be interpreted in light of the specific conditions clearly presented before ordering. No provision reduces rights granted by applicable law.
If a provision is found invalid, the remaining provisions continue to apply to the extent permitted by law.