NOREVYNE respects your privacy. This Privacy Policy explains how we collect, use, disclose, and retain personal information when you visit our website, create an account, place an order, or contact us.
1. Who We Are
The NOREVYNE online store at https://norevyne.com/ is operated by:
Legal business name: [法定名称]
Business address: [地址]
Privacy contact email:[email protected]
In this Privacy Policy, “NOREVYNE,” “we,” “us,” and “our” refer to this business. We are responsible for the personal information we process in operating our store.
2. Information We Collect
The information we collect depends on how you use our website.
Information you provide
When you place an order, manage an account, or contact us, we may collect:
- Your name, email address, and telephone number.
- Your billing and delivery addresses.
- Account details and preferences, if you create an account.
- Order details, including purchased items, sizes, quantities, and order history.
- Information relating to deliveries, returns, refunds, and customer service requests.
- Messages, photographs, or other information you voluntarily provide when requesting assistance.
Please do not send full payment card numbers, card security codes, passwords, or payment verification codes through customer service messages.
Payment and transaction information
When you make a payment, the payment provider used for your transaction processes the information needed to complete and verify that payment.
We receive transaction information needed to manage your order, such as payment status, transaction references, and refund confirmations. Any additional payment details available to us depend on the payment method and integration used.
Information collected through website use
Our website and its technical service providers may collect information such as your IP address, browser type, device information, pages visited, and the date and time of access. Cookies or similar technologies may also be used to maintain shopping sessions and support website functions.
The specific information collected depends on the services enabled on our website and your privacy choices.
3. How We Use Your Information
We use personal information as necessary to:
- Receive, process, and fulfil orders.
- Process payments, refunds, returns, and delivery enquiries.
- Create and maintain customer accounts.
- Send order confirmations and other service communications.
- Respond to questions and provide customer support.
- Maintain website functionality and troubleshoot technical problems.
- Detect and investigate suspected fraud, misuse, or security incidents.
- Meet applicable accounting, tax, and other legal obligations.
- Establish, exercise, or defend legal claims.
If we offer marketing subscriptions, we will use your information for those communications only where permitted by applicable law and in accordance with any required consent. You can unsubscribe using the instructions in the message or by contacting us. Unsubscribing from marketing does not stop essential communications about your orders.
Where information is necessary to process an order or deliver a service, we may be unable to complete that order or provide that service if you do not supply it.
4. Legal Bases for Processing
Where applicable data protection law requires a legal basis, we process personal information on the following grounds:
- Contract: To take steps at your request before a purchase and to fulfil orders or provide services you request.
- Legal obligations: To meet applicable tax, accounting, recordkeeping, and other legal requirements.
- Legitimate interests: To operate and secure our store, respond to enquiries, prevent fraud, and handle disputes, where those interests are not overridden by your rights.
- Consent: Where required for activities such as optional marketing communications or non-essential cookies.
Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
5. How We Share Information
We disclose personal information where necessary for the purposes described in this policy, including to:
- Payment providers, to process payments, refunds, and payment-related enquiries.
- Fulfilment and delivery providers, to prepare, ship, and deliver orders.
- Website hosting and technical providers, to operate, maintain, and secure our website.
- Communication and support providers, to deliver service messages and manage customer enquiries.
- Professional advisers and public authorities, where necessary to comply with law, obtain advice, or protect legal rights.
We share information relevant to the service being provided and apply appropriate contractual requirements where required by law. Some providers, including payment providers, may also process information for their own legal and regulatory purposes under their privacy policies.
If our business is involved in a merger, acquisition, or transfer of assets, relevant personal information may be disclosed or transferred as part of that process, subject to applicable safeguards and notification requirements.
6. Cookies and Similar Technologies
Our website uses cookies or similar technologies to support functions such as shopping cart sessions, account sign-in, and checkout.
You can manage cookies through your browser settings. Blocking certain cookies may affect website functionality.
Where consent is required for non-essential technologies, we will request it before using those technologies.
7. How Long We Keep Information
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including any applicable legal requirements.
We determine retention periods by considering:
- Whether your account remains active.
- The time needed to fulfil orders and handle returns, refunds, or delivery issues.
- Applicable tax and accounting recordkeeping requirements.
- Relevant payment dispute and legal limitation periods.
- The need to investigate security incidents or resolve outstanding complaints.
When information is no longer required, we delete or anonymise it, subject to applicable backup and legal retention requirements.
Deleting an account does not necessarily remove order records that we must retain for legal or other justified purposes.
8. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to your personal information.
- Correct inaccurate or incomplete information.
- Request deletion of your information.
- Request restriction of certain processing.
- Receive certain information in a portable format.
- Object to processing based on legitimate interests.
- Withdraw consent where processing relies on consent.
- Object to the use of your information for direct marketing.
These rights are subject to applicable conditions and exceptions.
To make a request, email [email protected]. We may ask for information reasonably necessary to verify your identity and will respond within the period required by applicable law.
You may also complain to the data protection authority responsible for your location. We welcome the opportunity to address your concerns directly.
9. Information Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, or disclosure.
No website or transmission method can guarantee absolute security. Please keep your account credentials confidential and contact us if you suspect unauthorised use of your account.
10. Children’s Privacy
Our store is intended for a general adult shopping audience and is not directed to children. We do not knowingly collect children’s personal information in circumstances requiring parental consent without that consent.
If you believe a child has provided personal information to us improperly, please contact us so we can investigate and take appropriate action.
11. Third-Party Websites
Our website may link to third-party websites or services. Their handling of personal information is governed by their own privacy policies. Please review those policies before providing information to them.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes to our services, data practices, or legal obligations.
The revised policy will be posted on this page with an updated date. Where required by law, we will provide additional notice or request consent before making relevant changes.
13. Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, please contact:
NOREVYNE — [法定名称]
Email: [email protected]
Address: [地址]