Welcome to NOREVYNE. Find answers below about sizing, returns, and payments.
Sizing & Fit
How do I choose the right size?
Please refer to the size chart and fit notes on the product page. Cuts, fabrics, and stretch can vary between styles, so we recommend checking the measurements for each item before purchasing.
If the chart lists garment measurements, lay a similar item that fits you well on a flat surface, measure it, and compare the results with the chart. If it lists body measurements, use your bust, waist, and hip measurements instead. Be sure to check whether the measurements are shown in centimetres (cm) or inches (in).
I am between sizes. Which size should I choose?
Consider the garment’s cut, fabric stretch, and your preferred fit. For non-stretch or fitted styles, the larger size will generally provide more room to move. For relaxed or stretchy styles, please follow the guidance on the product page.
If you are unsure, contact us through our Contact Us page with the product name or link and your bust, waist, and hip measurements. We will do our best to help you choose.
What if my item does not fit?
Please review our Return & Refund Policy for the applicable request period, item condition requirements, return process, and shipping cost arrangements.
Keep the tags and original packaging, and avoid wearing the item out, washing it, or making alterations before requesting a return. Please contact us for return instructions before sending anything back.
Payments & Support
Which payment methods do you accept?
Available payment methods are displayed at checkout. Options may vary depending on your country or region, order currency, and device. Please refer to the methods shown when placing your order.
Which currency will I pay in?
Please check the currency and total amount displayed at checkout before placing your order. If local currency display is available while browsing, the currency confirmed at checkout will apply to your purchase.
If the payment currency differs from your card or payment account currency, your card issuer or payment provider may convert the amount and charge related fees. Please contact them for details about exchange rates and charges.
Why was my payment unsuccessful?
A payment may be unsuccessful because of mismatched billing details, insufficient funds or available credit, card issuer restrictions, or incomplete payment verification.
Please check your card details, billing address, and any required verification steps, or try another payment method offered at checkout. If you see a charge but have not received an order confirmation, please contact us before attempting another payment.
How do I know whether my order was placed successfully?
After successfully placing an order, you will usually see an order confirmation page and receive a confirmation email at the email address used during checkout. Please also check your spam or junk folder.
If you have not received a confirmation email, contact us through our Contact Us page with your checkout email address and relevant order details so we can help investigate. Do not send your full card number, card security code, or payment verification codes.
How can I contact you if I have other questions?
Please get in touch through our Contact Us page. Where possible, include your order number, product name, and a description of your question so we can assist you more effectively.